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Download Failed: Unauthorized

This error occurs if your license key:

  • is invalid
  • has not been activated
  • or has expired

To resolve the issue, please follow the steps below.

  1. Make sure you’ve entered a valid license key
  2. Make sure the license key has been activated
  3. Make sure your license key hasn’t expired
  4. Revalidate your license key

To activate your license key for the Premium Add-On, please have a quick look at this article.

Invalid License Key

Please make sure that the license key you have entered is correct and no letters/digits are missing. Please follow these *exact* steps here and try again.

Inactive License

It’s important to not only enter & save your license key but to also activate it as shown on the screenshot below.

Expired License

To keep getting updates & support for our Premium Add-On you will have to have a valid license key activated on your installation. If your license has expired you will need to renew your license key to receive further plugin updates.

License key Mismatch

This can happen if you install the plugin and activate the license key on a temporary URL and then update the site to the final URL. For instance, when moving the site from a local/staging environment to a live server. If that’s the case, the plugin will notify you about the license key mismatch and all you need to do is revalidate your license key, following the instructions from the admin notice.

Revalidate your license key manually

If you’re running a version of the Premium Add-On prior to 2.1.5, you may need to revalidate your license key manually. To do that, please follow the exact steps below.

  1. Remove your license key
  2. hit save
  3. re-enter your license key
  4. hit save (not activate!)
  5. after the page has refreshed, hit activate

Last updated on: March 29th, 2020

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