We may ask you to help debugging an issue. In this article we’ll walk you through the process of debugging.
To turn on WordPress’ debug mode, please add the following 2 lines of code to your wp-config.php file, right before it says
/* That's all, stop editing! Happy blogging. */
define( 'WP_DEBUG', true ); define( 'WP_DEBUG_LOG', true );
Now, please try to reproduce the issue you’ve reported. This should create a file called
debug.log in your wp-content folder. Please send over the content of that file.
Don’t forget to remove these lines of code after testing/debugging.