We may ask you to help debugging an issue. In this article we’ll walk you through the process of debugging.

To turn on WordPress’ debug mode, please add the following 2 lines of code to your wp-config.php file, right before it says /* That's all, stop editing! Happy blogging. */

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

Now, please try to reproduce the issue you’ve reported. This should create a file called debug.log in your wp-content folder. Please send over the content of that file.

Don’t forget to remove these lines of code after testing/debugging.